Management Information System (MIS) Practice Exam

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The customer relationship management system is an example of which software type?

Systems software
Application software
Open source software
Peripheral software

The correct answer is: Application software

A customer relationship management (CRM) system is categorized under application software because it is designed specifically for end-users to manage and analyze customer interactions and data throughout the customer lifecycle. The primary purpose of application software is to help users perform specific tasks, and in the case of a CRM system, it aids businesses in improving customer relationships, increasing sales, and enhancing customer service. Application software differs from systems software, which is primarily designed to run the computer hardware and operate the system's functions. Examples of systems software include operating systems and utility programs, which facilitate the technical workings of a computer without direct user interaction. Furthermore, while open-source software relates to the availability of source code for public use and modification, a CRM system can be either proprietary or open-source, depending on its development. Lastly, peripheral software refers to software that works with peripheral devices, such as printers or scanners, which is distinct from the CRM's focused functionality aimed at managing customer relationships rather than hardware interaction.