Management Information System (MIS) Practice Exam

Which of the following best describes the role of knowledge workers in an organization?

1. Processing information without generating new insights

2. Dedicating their time to manual tasks and maintenance

3. Creating and managing knowledge and information assets

4. Supervising other workers primarily in industrial settings

The correct answer is: Creating and managing knowledge and information assets

The role of knowledge workers in an organization is best described as creating and managing knowledge and information assets. This definition captures the essence of knowledge work, which involves the application of specialized knowledge and expertise to generate new insights, develop innovative solutions, and manage the flow of information within an organization. Knowledge workers are typically well-educated professionals, including roles such as researchers, strategists, consultants, and IT specialists, who utilize their cognitive abilities and analytical skills to enhance the organization’s capacity to process and interpret information. By managing knowledge assets effectively, these workers help in decision-making processes, contribute to strategic planning, and facilitate learning and innovation within the organization. In contrast, other roles like processing information without generating new insights or dedicating time to manual tasks do not align with the dynamic and intellectually engaging tasks performed by knowledge workers. The description of supervising workers primarily in industrial settings also misses the mark, as knowledge workers are often not in strictly supervisory roles, and their contributions typically extend far beyond traditional supervisory functions focused on manual labor.