Management Information System (MIS) Practice Exam

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Which of the following is an example of a synchronous groupware tool?

E-mail
Intranet
Group calendar
Online chat

The correct answer is: Online chat

Synchronous groupware tools enable real-time interaction among users, allowing them to communicate and collaborate simultaneously, regardless of their physical locations. Online chat exemplifies this type of tool, as it facilitates instant messaging and allows participants to engage in conversation in real time, making decisions and sharing information as events unfold. This immediate interaction distinguishes synchronous groupware from other tools that operate asynchronously, where participants do not need to be online at the same time. For instance, e-mail and intranet tools allow users to send messages or access information at their convenience, but do not provide real-time collaboration. Similarly, a group calendar typically serves as a scheduling tool, where users can view or input events without the need for simultaneous presence. Hence, online chat's ability to support live communication makes it a clear example of synchronous groupware.