Management Information System (MIS) Practice Exam

Which statement is true about today's service-oriented IS personnel?

1. They modify systems at a moment's notice to meet customer needs quickly and effectively.

2. They patiently wait for customers to come in with systems complaints.

3. They believe they own and control the computing resources.

4. They give reasons why customers' ideas cannot or will not work.

The correct answer is: They modify systems at a moment's notice to meet customer needs quickly and effectively.

The statement that they modify systems at a moment's notice to meet customer needs quickly and effectively accurately reflects the proactive and agile nature expected from service-oriented information systems personnel in today's dynamic business environment. These professionals are often required to respond rapidly to changing customer demands and technological advancements. They work to ensure that information systems are flexible and adaptable, allowing for prompt adjustments or enhancements to meet specific customer requirements. This approach is critical in a service-oriented context where customer satisfaction and responsiveness are paramount. It fosters a collaborative relationship between IS personnel and customers, emphasizing the importance of being attentive and adaptable rather than passive. The ability to modify systems quickly is a vital aspect of providing high-quality service and maintaining competitive advantage in the market. The other statements do not align with the current expectations for service-oriented IS professionals, who are encouraged to engage with customers actively rather than waiting for complaints, to collaborate on ideas rather than dismiss them, and to view computing resources as tools to serve customer needs rather than as possessions to control.